Balcony Decking Singapore logo featuring wood-textured typography and a green leaf accent

Privacy Policy

How BalconyDecking.sg collects, uses, and protects your personal data under Singapore law. Last updated 19 July 2026.

1. Introduction

This Privacy Policy explains how Balcony Decking Singapore (operating as BalconyDecking.sg) (“we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you use https://balconydecking.sg, submit a quote request, contact us by phone, email, or WhatsApp, or otherwise engage us for balcony decking services in Singapore.

We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and guidance issued by the Personal Data Protection Commission (PDPC). By providing your personal data to us, you agree to the collection, use, and disclosure of that data for the purposes described in this Policy.

2. Who we are

For the purposes of the PDPA, we are the organisation responsible for the personal data collected through this website and our sales and service channels.

3. What personal data we collect

“Personal data” means data about an individual who can be identified from that data, or from that data and other information we have or are likely to have access to.

Depending on how you interact with us, we may collect:

  • Identity and contact details: name, email address, telephone / WhatsApp number
  • Property and project details: property type (Condo / HDB / Landed), approximate balcony size, address or estate details you choose to share, photos or measurements of your balcony, and notes about materials or timelines
  • Communication records: messages sent through our website form, email, WhatsApp, or phone notes related to your enquiry or project
  • Transaction details: if you proceed with a project — quotation references, invoice details, payment confirmations, and warranty or aftercare records
  • Technical data: limited website usage information such as IP address, browser type, device type, pages visited, and approximate location derived from IP (see Cookies below)

Please do not submit sensitive personal data (for example NRIC numbers, full bank account details, or medical information) through the website form unless we expressly request it through a secure channel for a specific purpose.

4. How we collect personal data

  • Directly from you via quote forms, email, phone, WhatsApp, or site visits
  • When you request a callback, design consult, or written quotation
  • During installation planning (for example access instructions or MCST/HDB notes you provide)
  • Automatically through cookies and similar technologies when you browse our website

5. Purposes of collection, use, and disclosure

We collect and use personal data for the following purposes:

  • Responding to enquiries and providing balcony decking quotations
  • Scheduling measurements, consultations, and installation appointments
  • Preparing proposals, contracts, invoices, and project documentation
  • Coordinating works with you and, where relevant, your MCST, managing agent, contractor, or other authorised representatives
  • Providing aftercare, warranty support, and customer service
  • Improving our website, services, and internal operations
  • Complying with legal, regulatory, or accounting obligations in Singapore
  • Sending service-related updates about your enquiry or project (for example quote follow-ups)
  • With your consent, or where otherwise permitted under the PDPA, sending marketing messages about our services (you may withdraw consent at any time)

If we need to use your personal data for a new purpose not reasonably related to the above, we will notify you and obtain consent where required by the PDPA.

6. Consent

We rely on your consent when you voluntarily submit personal data through our forms or messaging channels for a quote or service enquiry. You may withdraw consent by contacting us using the details in Section 13. Withdrawal may affect our ability to provide quotations or continue certain services, but will not affect processing that we must carry out under law or under an existing contract where applicable.

7. Disclosure of personal data

We do not sell your personal data. We may disclose personal data only as needed to:

  • Service providers who support our operations (for example email/hosting providers, CRM tools, payment processors, or logistics partners), under appropriate confidentiality and data protection arrangements
  • Professional advisers such as accountants or lawyers, where reasonably necessary
  • Your authorised representatives, MCST, managing agent, or building representatives, where you ask us to liaise with them about approvals or access
  • Regulators, law enforcement, or other authorities in Singapore when required or permitted by law

8. Transfers outside Singapore

Our primary operations and customer service are based in Singapore. Some IT or communication tools we use may process or store data on servers outside Singapore. Where personal data is transferred overseas, we will take appropriate steps to ensure that the receiving organisation provides a standard of protection comparable to that under the PDPA, as required by Singapore law.

9. Retention

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required/authorised by Singapore law (including tax, accounting, or dispute-related retention needs). Enquiry records that do not proceed to a project are typically reviewed periodically and deleted or anonymised when no longer needed. Project and warranty records may be kept for a longer period consistent with contractual and legal requirements.

10. Protection of personal data

We implement reasonable security arrangements to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These may include access controls, secure systems, and staff or vendor confidentiality practices. No method of transmission over the internet is completely secure; if you believe your interaction with us has been compromised, please contact us promptly.

11. Access, correction, and other rights

Subject to the PDPA, you may request to:

  • Access personal data we hold about you
  • Correct inaccurate or incomplete personal data
  • Withdraw consent to our use of your personal data for marketing or other optional purposes

To make a request, email hello@balconydecking.sg with sufficient details for us to verify your identity and locate the relevant records. We may charge a reasonable fee for access requests where permitted under the PDPA, and will inform you of any fee before processing.

If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore for further assistance.

12. Cookies and website analytics

Our website may use cookies or similar technologies to operate the site, remember preferences, and understand aggregate traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect some site features. If we use third-party analytics tools, they may collect technical information under their own privacy practices.

13. Marketing messages and the Do Not Call Registry

If we send marketing messages by phone, text, or other specified means, we will do so in accordance with the PDPA and Singapore’s Do Not Call (DNC) provisions, including obtaining clear consent where required and honouring withdrawals of consent. Transactional or service messages about an existing enquiry or project are not treated as marketing.

14. Third-party links

Our website may link to third-party sites (for example WhatsApp or social platforms). We are not responsible for the privacy practices of those sites. Please review their policies before providing personal data to them.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Singapore legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy where permitted by law.

16. Contact us

For privacy enquiries, access or correction requests, or to withdraw consent, contact:

This Policy is governed by the laws of the Republic of Singapore.